Tele Counsellor

Xavier's Institute of Business Management Studies is looking for a Tele Counsellor to join its team in Mira Road East, Mumbai. You can earn up to ₹18,000/month. 5 candidates will be hired for this role.

In the employer’s words

Guide Working Professionals In Identifying Suitable Upskilling And Higher Education Opportunities Aligned With Their Career Goals.Provide Structured Counselling And End-To-End Admission Support To Enable Informed Decision-Making And Career Advancement. 1 - 2 Years Experience Compulsory. | Languages : English

What you get

You will be paid ₹12,000 – ₹18,000 per month.

What you will do

• Handle inbound and outbound customer calls, chats or emails
• Follow call scripts and update customers on ticket status
• Escalate complex cases to the right team within the SLA
• Resolve queries and complaints with patience and accuracy
• Meet quality, call-handling and satisfaction targets

Eligibility

• 1 to 2 years of experience in a similar role
• Education: 12th Pass
• Good knowledge of English
• Female Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• Languages: English
• A customer-first, patient attitude

Position details

• Job location: Mira Road East, Mumbai, Maharashtra
• Work mode: Office-based
• Openings: 5
• Employment type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Timings: 10:00 AM - 6:30 PM | Monday to Saturday

Ready to start? Upload your resume and apply to Xavier's Institute of Business Management Studies today.