Senior Telecalling Officer

Looking for a Senior Telecalling Officer role in Goregaon East, Mumbai? Xpheno Private Limited is hiring now. There are 10 open positions. Salary is up to ₹31,000/month.

In the employer’s words

Make 100-150 Outbound Calls Daily. Handle Inbound Customer Inquiries. Recommend Suitable Tally Solutions. Conduct Virtual Product Demonstrations. Generate Qualified Leads And Maintain Crm. Drive Upselling, Cross-Selling, And New Customer Acquisition. Follow Up With Prospects And Share Payment Links. 2-5 Years In Inside Sales, Graduate (Mandatory). 1 - 2 Years Experience Compulsory. | Type : Outbound, Sales, Domestic | Languages : English

Compensation

Salary: ₹25,000 – ₹31,000 per month, based on skills and experience.

Requirements

• 1–2 years of relevant experience
• Graduate or equivalent
• Good knowledge of Domestic, English, Outbound and Sales
• Female Only
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Outbound, Sales, Domestic
• Languages: English
• A calm under pressure, customer-first attitude

Roles and responsibilities

• You'll resolve queries and complaints with patience and accuracy.
• Identify upsell opportunities where relevant.
• Handle inbound and outbound customer calls, chats or emails
• Escalate complex cases to the right team within the SLA
• Follow call scripts and update customers on ticket status
• You'll log every interaction and its outcome in the support system.

Job details

• Job location: Goregaon East, Mumbai, Maharashtra
• Work type: Office-based
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Employment type: Full time
• Openings: 10

Apply today and take the next step in your career with Xpheno Private Limited.