Operation Manager

Yashoda Fertility & Ivf Centre wants to bring on an Operation Manager for its Thane, Mumbai team. You can earn up to ₹70,000/month.

Employer’s description

The Operations Manager Is Responsible For Overseeing The Day-To-Day Operations Of The Organization, Ensuring Smooth Functioning Of All Departments, Optimizing Processes, Managing Resources, And Maintaining High Standards Of Service Quality And Operational Efficiency. More Than 2 Years Experience Compulsory.

What we are looking for

• At least 2 years of relevant experience
• Education: Graduate
• Good knowledge of Typing speed, Complaint handling, Active listening and Hindi and English
• Female Only
• Good English
• More Than 2 Years Experience Compulsory.
• Someone customer-first and patient

What you will do

• Handle inbound and outbound customer calls, chats or emails
• You'll escalate complex cases to the right team within the SLA.
• Meet quality, call-handling and satisfaction targets
• Log every interaction and its outcome in the support system
• Identify upsell opportunities where relevant

Salary and benefits

Salary: ₹35,000 – ₹70,000 per month, based on skills and experience.

Quick facts

• Job location: Thane, Mumbai, Maharashtra
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Shift: 10:00 AM - 07:00 PM | Monday to Saturday
• Work mode: Work from office
• Openings: 1
• Employment type: Full time

Ready to start? Upload your resume and apply to Yashoda Fertility & Ivf Centre today.