Telecalling Executive

Looking for a Telecalling Executive role in Dombivali East, Mumbai? Yashoganesh Tutorials is hiring now. 2 candidates will be hired for this role. The pay goes up to ₹25,000/month.

Note from the employer

Make Outbound Calls To Prospective Students And Parents Regarding Courses, Admissions, And Batches. Explain Course Details, Fees, Schedules, And Admission Procedures. Follow Up With Leads Through Calls And Whatsapp. Maintain And Update Student/Parent Enquiry Records. Convert Enquiries Into Admissions Through Effective Communication And Follow-Ups. More Than 2 Years Experience Compulsory.

What you will do

As a Telecalling Executive, your work will include:

• Identify upsell opportunities where relevant
• Follow call scripts and update customers on ticket status.
• You'll resolve queries and complaints with patience and accuracy.
• Meet quality, call-handling and satisfaction targets
• Log every interaction and its outcome in the support system
• Handle inbound and outbound customer calls, chats or emails

Pay and perks

Salary: ₹15,000 – ₹25,000 per month, based on skills and experience.

Requirements

• 2+ years of experience in a similar role
• Minimum qualification: 12th Pass
• Skills: Hindi and English, CRM tools, Typing speed, Active listening
• Basic English
• More Than 2 Years Experience Compulsory.
• A customer-first, calm under pressure attitude

Position details

• Work location: Dombivali East, Mumbai, Maharashtra
• Work mode: Work from office
• Openings: 2
• Interview timings: 11:00 am - 7:00pm | Monday to Saturday
• Job type: Full time
• Shift: 10 am - 6.30 pm | Monday to Saturday

Interested? Apply now on BetterJobs with your resume — Yashoganesh Tutorials reviews applications regularly.