Customer Service And Support

Yellow Umbrella Services - Best ISO Certified Company to work is looking for a Customer Service And Support to join its team in Vikhroli West, Mumbai. You can earn up to ₹16,000/month. 6 candidates will be hired for this role.

Note from the employer

Answer Customer Queries Through Phone, Email, Chat, Or In Person.Resolve Customer Complaints And Provide Solutions.Handle Requests, Orders, Cancellations, And Refunds.Provide Information About Products And Services.Maintain Customer Records And Update Databases.Follow Up With Customers To Ensure Issues Are Resolved. Languages : English, Hindi

Your responsibilities

• Log every interaction and its outcome in the support system
• You'll follow call scripts and update customers on ticket status.
• Resolve queries and complaints with patience and accuracy
• Meet quality, call-handling and satisfaction targets
• Handle inbound and outbound customer calls, chats or emails

Eligibility

• Ideal for freshers starting their career
• 12th Pass or equivalent
• Comfortable with English, Hindi
• Basic English
• Freshers can apply
• Languages: English, Hindi
• You are customer-first and calm under pressure

Pay and perks

You will be paid ₹13,000 – ₹16,000 per month.

Quick facts

• Job location: Vikhroli West, Mumbai, Maharashtra
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 6
• Timings: 10:00 AM - 6:30 PM | Monday to Saturday
• Employment type: Full time
• Work mode: On-site

Interested? Apply now on BetterJobs with your resume — Yellow Umbrella Services - Best ISO Certified Company to work reviews applications regularly.