Telecaller

Yodha Gym has an opening for a Telecaller based in Guru Tegh Bahadur Nagar, Mumbai. The pay goes up to ₹15,000/month.

In the employer’s words

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Day-to-day work

• Resolve queries and complaints with patience and accuracy
• You will handle inbound and outbound customer calls, chats or emails.
• Escalate complex cases to the right team within the SLA
• Meet quality, call-handling and satisfaction targets
• Identify upsell opportunities where relevant
• Follow call scripts and update customers on ticket status.

What you get

The salary for this role is ₹12,000 – ₹15,000 per month.

What we are looking for

• Freshers are welcome to apply
• 12th Pass or equivalent
• Good knowledge of Verbal communication, Active listening, Hindi and English and Typing speed
• Basic English
• Freshers can apply
• A patient, customer-first attitude

Job at a glance

• Job location: Guru Tegh Bahadur Nagar, Mumbai, Maharashtra
• Vacancies: 1
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: Work from office
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Employment type: Full time

If this job suits you, apply now — shortlisted candidates will be contacted by Yodha Gym.