Operation Manager

Yummilicious cupcakes and more is looking for an Operation Manager to join its team in All Mumbai, Mumbai. You can earn up to ₹33,000/month.

In the employer’s words

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. More Than 2 Years Experience Compulsory.

Salary

You will be paid ₹30,000 – ₹33,000 per month.

Who can apply

• 2+ years of experience in a similar role
• Minimum qualification: 12th Pass
• Good knowledge of Hindi and English, Typing speed, CRM tools and Complaint handling
• Male Only
• Good English
• More Than 2 Years Experience Compulsory.

What you will do

As an Operation Manager, your work will include:

• Meet quality, call-handling and satisfaction targets
• Resolve queries and complaints with patience and accuracy
• Handle inbound and outbound customer calls, chats or emails
• You will log every interaction and its outcome in the support system.
• Escalate complex cases to the right team within the SLA
• Identify upsell opportunities where relevant

Position details

• Location: All Mumbai, Mumbai, Maharashtra
• Timings: 12 hours Monday to Sunday
• Work type: Office-based
• Vacancies: 1
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time

If this job suits you, apply now — shortlisted candidates will be contacted by Yummilicious cupcakes and more.