Operation Manager

Start your next role as an Operation Manager with Zecruiters Jobconnect Private Limited in Churchgate, Mumbai. Salary is up to ₹25,000/month. 2 candidates will be hired for this role.

Note from the employer

The Manager Will Be Responsible For The Smooth Functioning And Day-To-Day Management Of The Foundations Activities Across The Following Major Areas: 1) Event Management (40%)Manage The Venues Event Calendar, Secure Collaborators/Partners/Speakers, And Design Final Programme Details, Schedules, And Event Requirements. Execute Events End-To-End W. More Than 2 Years Experience Compulsory.

Skills and qualifications

• At least 2 years of relevant experience
• Minimum qualification: Graduate
• Skills: CRM tools, Complaint handling, Typing speed, Active listening
• Basic English
• More Than 2 Years Experience Compulsory.
• You are customer-first and polite

Salary and benefits

You will be paid ₹20,000 – ₹25,000 per month.

Key responsibilities

• Log every interaction and its outcome in the support system
• Meet quality, call-handling and satisfaction targets
• Resolve queries and complaints with patience and accuracy
• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA
• You'll handle inbound and outbound customer calls, chats or emails.

Quick facts

• Work location: Churchgate, Mumbai, Maharashtra
• Job type: Full time
• Work type: On-site
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Vacancies: 2
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday

Interested? Apply now on BetterJobs with your resume — Zecruiters Jobconnect Private Limited reviews applications regularly.