Call Centre Executive - Junior

Zenplus Private Limited () is hiring a Call Centre Executive - Junior in Dadar, Mumbai. No experience? You can still apply. 4 candidates will be hired for this role. The pay goes up to ₹20,000/month.

Note from the employer

Key Responsibilitieshandle Inbound And Outbound Calls Professionally.Respond To Customer Queries And Provide Accurate Information About Services.Register Customer Requests And Complaints In The System.Maintain Proper Documentation Of Customer Interactions.Follow Call Scripts And Quality Standards. Type : Inbound | Languages : Tamil, Kannada, Hindi, English

Compensation

Compensation: ₹16,000 – ₹20,000 per month.

Eligibility

• Ideal for freshers starting their career
• 12th Pass or equivalent
• Skills: English, Hindi, Inbound, Kannada, Tamil
• Male Only
• Good English
• Freshers can apply
• Type: Inbound
• Languages: Tamil, Kannada, Hindi, English
• A polite, calm under pressure attitude

What you will do

Here is what a typical day looks like:

• Identify upsell opportunities where relevant
• Follow call scripts and update customers on ticket status.
• Escalate complex cases to the right team within the SLA
• Meet quality, call-handling and satisfaction targets
• Log every interaction and its outcome in the support system

Job details

• Location: Dadar, Mumbai, Maharashtra
• Interview timings: 11:00 AM - 4:00 PM | Monday to Friday
• Openings: 4
• Working hours: 10:00 AM - 6:30 PM | Monday to Saturday
• Work type: On-site
• Employment type: Full time

If this job suits you, apply now — shortlisted candidates will be contacted by Zenplus Private Limited ().