Customer Care Associate

58Am Marketing Street Pvt Ltd wants to bring on a Customer Care Associate for its Howrah team. The pay goes up to ₹18,000/month. The team is filling 30 vacancies. Freshers can apply.

Employer’s description

Its An Outbound International Uk Based Survey Voice Process. Languages : English

Eligibility

• Freshers are welcome to apply
• 12th Pass or equivalent
• Comfortable with English
• Basic English
• Freshers can apply
• Languages: English
• A calm under pressure, customer-first attitude

Day-to-day work

As a Customer Care Associate, your work will include:

• Follow call scripts and update customers on ticket status
• Resolve queries and complaints with patience and accuracy
• Escalate complex cases to the right team within the SLA
• Log every interaction and its outcome in the support system
• You will handle inbound and outbound customer calls, chats or emails.
• Identify upsell opportunities where relevant

Salary

The salary for this role is ₹12,000 – ₹18,000 per month.

Job details

• Job location: Howrah, West Bengal
• Employment type: Full time
• Work type: Work from office
• Interview: 3:00 pm - 6:00 pm | Monday to Saturday
• Shift: 1:30 PM - 10:30 PM | Monday to Friday and alternative Saturday
• Openings: 30

Click Apply to send your profile to 58Am Marketing Street Pvt Ltd. It takes less than a minute.