Customer Care Associate

Fusion Cx Limited wants to bring on a Customer Care Associate for its Howrah team. Great for first-time job seekers. Salary is up to ₹15,000/month. There are 30 open positions.

In the employer’s words

Customer Care Executive Bengali / Hindi Process. Type : Inbound, Outbound | Languages : Bengali, Hindi

Pay and perks

You will be paid ₹11,000 – ₹15,000 per month.

Roles and responsibilities

In this role, you will:

• Follow call scripts and update customers on ticket status
• Log every interaction and its outcome in the support system
• You will resolve queries and complaints with patience and accuracy.
• Handle inbound and outbound customer calls, chats or emails
• Meet quality, call-handling and satisfaction targets
• Identify upsell opportunities where relevant

Candidate profile

• Ideal for freshers starting their career
• 12th Pass or equivalent
• Comfortable with Bengali, Hindi, Inbound, Outbound
• Basic English
• Freshers can apply
• Type: Inbound, Outbound
• Languages: Bengali, Hindi
• A customer-first, patient attitude

Job details

• Job location: Howrah, West Bengal
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time
• Work type: On-site
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Openings: 30

If this job suits you, apply now — shortlisted candidates will be contacted by Fusion Cx Limited.