Customer Care Associate

Looking for a Customer Care Associate role in Howrah? Fusion Cx Limited is hiring now. There are 10 open positions. You can earn up to ₹13,000/month.

Note from the employer

Inbound Lead Generation. 1 - 2 Years Experience Compulsory. | Type : Inbound, Outbound, Domestic | Languages : English, Hindi

What we are looking for

• 1–2 years of relevant experience
• 12th Pass or equivalent
• Good knowledge of Domestic, English, Hindi, Inbound and Outbound
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Inbound, Outbound, Domestic
• Languages: English, Hindi
• A calm under pressure, patient attitude

Compensation

Salary: ₹12,000 – ₹13,000 per month, based on skills and experience.

Roles and responsibilities

Here is what a typical day looks like:

• Handle inbound and outbound customer calls, chats or emails
• Meet quality, call-handling and satisfaction targets
• Escalate complex cases to the right team within the SLA
• Log every interaction and its outcome in the support system
• Follow call scripts and update customers on ticket status
• Resolve queries and complaints with patience and accuracy.

Quick facts

• Job location: Howrah, West Bengal
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Employment type: Full time
• Work type: Work from office
• Openings: 10
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

Ready to start? Upload your resume and apply to Fusion Cx Limited today.