Call Quality Analyst

Looking for a Call Quality Analyst role in Thane, Mumbai? 5Paisa ltd is hiring now. You can earn up to ₹30,000/month. There are 2 open positions.

In the employer’s words

Monitor And Evaluate Outbound/Inbound Telesales Calls Of Stock Market Agentsensure Compliance With Regulatory Guidelines (Sebi, Financial Advisory Norms, Etc.)Check If Agents Are Providing Correct, Ethical, And Non-Misleading Informationmaintain Quality Scores And Prepare Daily/Weekly Audit Reportsidentify Gaps In Communication,. 1 - 2 Years Experience Compulsory.

Skills and qualifications

• 1 to 2 years of experience in a similar role
• Education: 12th Pass
• Good knowledge of Presentation, Lead generation, Target achievement and Customer handling
• Good English
• 1 - 2 Years Experience Compulsory.
• A self-motivated, confident attitude

Salary

The salary for this role is ₹25,000 – ₹30,000 per month.

What the job involves

Here is what a typical day looks like:

• Identify and approach new customers in the assigned territory
• Follow up on leads and convert them into sales
• Achieve monthly sales and collection targets
• Prepare quotations and close deals with decision makers

Position details

• Work location: Thane, Mumbai, Maharashtra
• Work mode: Office-based
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 2
• Employment type: Full time

If this job suits you, apply now — shortlisted candidates will be contacted by 5Paisa ltd.