Call Quality Analyst

Brocus It Solutions Private Limited is hiring a Call Quality Analyst in Sanpada, Mumbai. The team is filling 5 vacancies. The pay goes up to ₹50,000/month.

Note from the employer

Candidates Must Be Comfortable Working In The Night Shift And Working From Office. Excellent Written And Verbal Communication. Must Be Well Versed With Voc, Aht, Qc Tools, Fatal/Non-Fatal Parameters, And Methodologies. Strong Knowledge Of It Troubleshooting, Technical Support Processes, And Service Management Frameworks Candidates From In. 1 - 2 Years Experience Compulsory.

Skills and qualifications

• 1 to 2 years of experience in a similar role
• 12th Pass or equivalent
• Good knowledge of Target achievement, CRM, Local market knowledge and Presentation
• Basic English
• Night shift
• 1 - 2 Years Experience Compulsory.

Pay and perks

Compensation: ₹40,000 – ₹50,000 per month.

Roles and responsibilities

• Identify and approach new customers in the assigned territory
• Follow up on leads and convert them into sales
• Build long-term relationships with existing clients
• Prepare quotations and close deals with decision makers
• Record visits, calls and orders in the CRM or daily report
• Share market and competitor feedback with the team.

Position details

• Work location: Sanpada, Mumbai, Maharashtra
• Openings: 5
• Employment type: Full time
• Timings: 7:30 PM - 5:00 AM | Monday to Friday
• Interview: 7:30 PM - 9:00 PM | Monday to Friday
• Work mode: Work from office

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