Chat Process Executive

Altruist Technologies Pvt Ltd wants to bring on a Chat Process Executive for its Garvebhavi Palya, Bengaluru team. The team is filling 28 vacancies. Great for first-time job seekers. Salary is up to ₹18,000/month.

Employer’s description

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. Type : Inbound, Domestic | Languages : Tamil, Hindi, Kannada, English

Key responsibilities

• Escalate complex cases to the right team within the SLA
• Log every interaction and its outcome in the support system
• Resolve queries and complaints with patience and accuracy
• Identify upsell opportunities where relevant
• Meet quality, call-handling and satisfaction targets.
• You'll handle inbound and outbound customer calls, chats or emails.

Compensation

The salary for this role is ₹16,500 – ₹18,000 per month.

Candidate profile

• No prior experience needed — freshers can apply
• Education: Graduate
• Good knowledge of Domestic, English, Hindi, Inbound, Kannada and Tamil
• Good English
• Freshers can apply
• Type: Inbound, Domestic
• Languages: Tamil, Hindi, Kannada, English

Job details

• Work location: Garvebhavi Palya, Bengaluru, Karnataka
• Openings: 28
• Work mode: On-site
• Employment type: Full time
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday

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