Chat Process Executive

Sunshine manpower solutions wants to bring on a Chat Process Executive for its RT Nagar, Bengaluru team. Salary is up to ₹22,000/month. 30 candidates will be hired for this role.

In the employer’s words

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. 1 - 2 Years Experience Compulsory. | Type : Domestic | Languages : English

Key responsibilities

• Resolve queries and complaints with patience and accuracy
• Escalate complex cases to the right team within the SLA
• Handle inbound and outbound customer calls, chats or emails
• Identify upsell opportunities where relevant
• Log every interaction and its outcome in the support system

Requirements

• 1–2 years of relevant experience
• Minimum qualification: 12th Pass
• Good knowledge of Domestic and English
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Domestic
• Languages: English

Compensation

You will be paid ₹20,000 – ₹22,000 per month.

Job at a glance

• Job location: RT Nagar, Bengaluru, Karnataka
• Shift: 24/7 shifts | Monday to Saturday
• Vacancies: 30
• Job type: Full time
• Interview: 11:00 AM - 2:00 PM | Monday to Saturday
• Work mode: Office-based

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