Voice Process Associate

A new Voice Process Associate role is open at Archishtech Solution Pvt Ltd, Marathahalli, Bengaluru. 20 candidates will be hired for this role. The pay goes up to ₹20,000/month.

Employer’s description

Contact Customers To Schedule Medical Check-Ups Required For Life Or Health Insurance Policy Issuance.Explain The Process, Documents Required, And Test Details To The Customer In A Clear And Professional Manner.Coordinate With Diagnostic Centers, Home Collection Agents, And Medical Practitioners To Fix Appointments. 1 - 2 Years Experience Compulsory. | Languages : Hindi, English

Compensation

Compensation: ₹15,000 – ₹20,000 per month.

Candidate profile

• 1–2 years of relevant experience
• Minimum qualification: 12th Pass
• Good knowledge of English and Hindi
• Good English
• 1 - 2 Years Experience Compulsory.
• Languages: Hindi, English

Day-to-day work

Your main tasks will be to:

• You'll log every interaction and its outcome in the support system.
• Resolve queries and complaints with patience and accuracy
• Handle inbound and outbound customer calls, chats or emails
• Identify upsell opportunities where relevant.
• Follow call scripts and update customers on ticket status

Position details

• Work location: Marathahalli, Bengaluru, Karnataka
• Work type: Office-based
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Job type: Full time
• Vacancies: 20

Apply today and take the next step in your career with Archishtech Solution Pvt Ltd.