Customer Care Associate

A new Customer Care Associate role is open at Ascendrix, Thane, Mumbai. 20 candidates will be hired for this role. You can earn up to ₹40,000/month.

Note from the employer

Handle Outbound Or Inbound Calls To Interact With International Customers. Address Queries, Provide Product Or Service Information, And Resolve Issues Promptly. Adapt To Different Cultural Nuances And Maintain Professionalism In Communication. 1 - 2 Years Experience Compulsory. | Type : International, Inbound, Outbound, Domestic | Languages : English

Requirements

• 1–2 years of relevant experience
• Minimum qualification: 12th Pass
• Skills: Domestic, English, Inbound, International, Outbound
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: International, Inbound, Outbound, Domestic
• Languages: English
• Someone calm under pressure and customer-first

Roles and responsibilities

As a Customer Care Associate, your work will include:

• Follow call scripts and update customers on ticket status
• Resolve queries and complaints with patience and accuracy.
• Log every interaction and its outcome in the support system
• Escalate complex cases to the right team within the SLA

Pay and perks

Compensation: ₹25,000 – ₹40,000 per month.

Quick facts

• Location: Thane, Mumbai, Maharashtra
• Openings: 20
• Work type: On-site
• Employment type: Full time
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday

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