Customer Care Associate

A new Customer Care Associate role is open at Biocv Management Private Limited, Andheri West, Mumbai. Salary is up to ₹25,000/month. The team is filling 15 vacancies. No experience? You can still apply.

Note from the employer

Handle Outbound Or Inbound Calls To Interact With International Customers. Address Queries, Provide Product Or Service Information, And Resolve Issues Promptly. Adapt To Different Cultural Nuances And Maintain Professionalism In Communication. Type : International | Languages : English

Candidate profile

• Freshers are welcome to apply
• Minimum qualification: Below 10th
• Skills: English, International
• Good English
• Freshers can apply
• Type: International
• Languages: English
• A calm under pressure, polite attitude

Salary and benefits

Salary: ₹18,000 – ₹25,000 per month, based on skills and experience.

What the job involves

• Meet quality, call-handling and satisfaction targets
• Escalate complex cases to the right team within the SLA
• Follow call scripts and update customers on ticket status
• Handle inbound and outbound customer calls, chats or emails
• Log every interaction and its outcome in the support system
• Identify upsell opportunities where relevant

Job at a glance

• Job location: Andheri West, Mumbai, Maharashtra
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Vacancies: 15
• Work type: On-site
• Employment type: Full time
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday

If this job suits you, apply now — shortlisted candidates will be contacted by Biocv Management Private Limited.