Customer Support Engineer

Bright audiovisuals wants to bring on a Customer Support Engineer for its Rajajinagar, Bengaluru team. Great for first-time job seekers. You can earn up to ₹20,000/month.

Employer’s description

Build And Maintain Strong Relationships With Clients To Ensure Satisfaction And Retention. Provide Solutions To Client Challenges And Maximize Account Value. Monitor Account Performance And Prepare Regular Progress Reports For Stakeholders.

What we are looking for

• Freshers are welcome to apply
• 12th Pass or equivalent
• Comfortable with Complaint handling, Active listening, Hindi and English, CRM tools
• Basic English
• Freshers can apply
• Someone calm under pressure and customer-first

Compensation

Salary: ₹20,000 per month, based on skills and experience.

What you will do

Your main tasks will be to:

• Follow call scripts and update customers on ticket status
• Meet quality, call-handling and satisfaction targets
• Escalate complex cases to the right team within the SLA
• Identify upsell opportunities where relevant
• Resolve queries and complaints with patience and accuracy
• Handle inbound and outbound customer calls, chats or emails

Quick facts

• Job location: Rajajinagar, Bengaluru, Karnataka
• Openings: 1
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time
• Work type: On-site

Apply today and take the next step in your career with Bright audiovisuals.