Customer Support Engineer

Join Us as a Customer Support Engineer in Koramangala, Bengaluru. No experience? You can still apply. The pay goes up to ₹21,000/month.

Employer’s description

Build And Maintain Strong Relationships With Clients To Ensure Satisfaction And Retention. Provide Solutions To Client Challenges And Maximize Account Value. Monitor Account Performance And Prepare Regular Progress Reports For Stakeholders.

Requirements

• Freshers are welcome to apply
• 12th Pass or equivalent
• Skills: Typing speed, Verbal communication, Complaint handling, Active listening
• Basic English
• Freshers can apply
• A customer-first, patient attitude

What you will do

Here is what a typical day looks like:

• Log every interaction and its outcome in the support system
• Follow call scripts and update customers on ticket status
• Resolve queries and complaints with patience and accuracy.
• Meet quality, call-handling and satisfaction targets.
• Escalate complex cases to the right team within the SLA

What you get

The salary for this role is ₹18,000 – ₹21,000 per month.

Job details

• Location: Koramangala, Bengaluru, Karnataka
• Work mode: On-site
• Openings: 1
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Employment type: Full time

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