Customer Care Executive

A new Customer Care Executive role is open at Brightrecruite, Baguiati, Kolkata. The pay goes up to ₹20,000/month. There are 10 open positions.

Note from the employer

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. 1 - 2 Years Experience Compulsory. | Type : Domestic | Languages : Hindi, Bengali, English

What we are looking for

• 1–2 years of relevant experience
• Minimum qualification: Graduate
• Skills: Bengali, Domestic, English, Hindi
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Domestic
• Languages: Hindi, Bengali, English

Your responsibilities

As a Customer Care Executive, your work will include:

• Handle inbound and outbound customer calls, chats or emails
• You will escalate complex cases to the right team within the SLA.
• You will resolve queries and complaints with patience and accuracy.
• Log every interaction and its outcome in the support system
• Identify upsell opportunities where relevant.
• Follow call scripts and update customers on ticket status

Pay and perks

Compensation: ₹15,000 – ₹20,000 per month.

Position details

• Location: Baguiati, Kolkata, West Bengal
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Vacancies: 10
• Work type: Office-based
• Job type: Full time
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday

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