Customer Care Associate

Start your next role as a Customer Care Associate with Call 2 Connect India Private Limited in Vasai Road West, Mumbai. 30 candidates will be hired for this role. The pay goes up to ₹26,000/month.

Employer’s description

We Are Looking For A Dedicated And Customer-Focused Customer Service Executive To Join Our Team. The Role Involves Handling Customer Queries, Resolving Issues, And Providing Accurate Information About Company Products Or Services. Type : Inbound, Domestic, Outbound, Sales, International | Marketing

Requirements

• Freshers are welcome to apply
• Education: 12th Pass
• Comfortable with Domestic, Inbound, International, Marketing, Outbound, Sales
• Basic English
• Freshers can apply
• Type: Inbound, Domestic, Outbound, Sales, International
• Marketing
• A patient, customer-first attitude

Salary and benefits

The salary for this role is ₹15,000 – ₹26,000 per month.

What the job involves

In this role, you will:

• Handle inbound and outbound customer calls, chats or emails
• Log every interaction and its outcome in the support system
• Resolve queries and complaints with patience and accuracy
• Identify upsell opportunities where relevant
• Meet quality, call-handling and satisfaction targets
• You will follow call scripts and update customers on ticket status.

Job details

• Job location: Vasai Road West, Mumbai, Maharashtra
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Employment type: Full time
• Work type: Office-based
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 30

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