Customer Service Advisor

Looking for a Customer Service Advisor role in Ghansoli, Mumbai? Capital Growth is hiring now. The team is filling 10 vacancies. The pay goes up to ₹25,000/month.

In the employer’s words

Analyze Market Trends And Provide Tailored Investment Strategies For Clients. Manage Financial Portfolios To Maximize Returns While Minimizing Risks. Offer Ongoing Advice And Maintain Client Relationships For Long-Term Financial Growth. 1 - 2 Years Experience Compulsory.

What the job involves

In this role, you will:

• Escalate complex cases to the right team within the SLA
• Identify upsell opportunities where relevant
• Log every interaction and its outcome in the support system
• Meet quality, call-handling and satisfaction targets
• Handle inbound and outbound customer calls, chats or emails
• Follow call scripts and update customers on ticket status

Requirements

• 1 to 2 years of experience in a similar role
• Education: 12th Pass
• Comfortable with Verbal communication, Hindi and English, Active listening, Complaint handling
• Basic English
• 1 - 2 Years Experience Compulsory.
• Someone patient and calm under pressure

Compensation

Compensation: ₹15,000 – ₹25,000 per month.

Job details

• Location: Ghansoli, Mumbai, Maharashtra
• Work mode: Work from office
• Job type: Full time
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Openings: 10
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

Apply today and take the next step in your career with Capital Growth.