Customer Care Associate

Career Guideline Services India Private Limited has an opening for a Customer Care Associate based in Malad, Mumbai. The pay goes up to ₹18,000/month. The team is filling 30 vacancies.

Employer’s description

Teleperformance Company Location Malad *Inbound Process* *Prior Experien* : Hsc With 6 Months Experience/ Graduate Fresher/Graduate With 6 Months Experience *Shift Timing:* Rotational Day Shift * Any *One* Week Off **Ctc : 18000 Ctc* *In Hand: 14000* Experience 21Ctc Excellent Communication Hr Call :-9136855411. Type : Inbound, Domestic | Languages : Bengali, Hindi, English

Roles and responsibilities

• Follow call scripts and update customers on ticket status
• You'll handle inbound and outbound customer calls, chats or emails.
• Log every interaction and its outcome in the support system
• Escalate complex cases to the right team within the SLA
• You'll identify upsell opportunities where relevant.

Who can apply

• Freshers are welcome to apply
• Education: 12th Pass
• Good knowledge of Bengali, Domestic, English, Hindi and Inbound
• Good English
• Freshers can apply
• Type: Inbound, Domestic
• Languages: Bengali, Hindi, English
• Someone patient and calm under pressure

Salary and benefits

You will be paid ₹14,000 – ₹18,000 per month.

Job details

• Work location: Malad, Mumbai, Maharashtra
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Work mode: Office-based
• Vacancies: 30
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time

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