Customer Care Associate

Career Guideline Services India Private Limited wants to bring on a Customer Care Associate for its Airoli, Mumbai team. Salary is up to ₹22,150/month. 30 candidates will be hired for this role.

Note from the employer

Us Telecom Process , Location - Airoli , Salary - 18K To 22K , Graduate Fresher From 2021 And Hsc With Min 6 Month Bpo Exp With All Docs / Home Pick Up And Drop Facility/ Night Shift 5 Days Working 2 Rotational Off. Type : Inbound, International, Sales

What we are looking for

• No prior experience needed — freshers can apply
• Education: 12th Pass
• Skills: Inbound, International, Sales
• Good English
• Freshers can apply
• Night shift
• Type: Inbound, International, Sales
• Someone customer-first and patient

Day-to-day work

As a Customer Care Associate, your work will include:

• Resolve queries and complaints with patience and accuracy
• Escalate complex cases to the right team within the SLA
• Meet quality, call-handling and satisfaction targets
• Handle inbound and outbound customer calls, chats or emails
• You'll follow call scripts and update customers on ticket status.
• Log every interaction and its outcome in the support system

Salary

The salary for this role is ₹18,150 – ₹22,150 per month.

Position details

• Location: Airoli, Mumbai, Maharashtra
• Work type: Work from office
• Shift: 5 days working / 2 off
• Vacancies: 30
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Job type: Full time

If this job suits you, apply now — shortlisted candidates will be contacted by Career Guideline Services India Private Limited.