Customer Care Associate

Career Guideline Services India Private Limited is looking for a Customer Care Associate to join its team in Bhayander, Mumbai. Salary is up to ₹32,000/month. 20 candidates will be hired for this role. No experience? You can still apply.

In the employer’s words

. Collections Executive Us Process (Banking Credit Card Process ) Role: 1St & 3Rd Party Us Collections Eligibility Prior Experience In Us Collections (1St Or 3Rd Party )Strong Communication, Negotiation & Follow-Up Skillsshift:5:30 Pm 6:30 Am (Any 9 Hours)5 Working Days | Rotational Week Offcompensation :Up To 35000 In-Hand. Type : Inbound

What you will do

Your main tasks will be to:

• You will follow call scripts and update customers on ticket status.
• Meet quality, call-handling and satisfaction targets
• Escalate complex cases to the right team within the SLA
• Handle inbound and outbound customer calls, chats or emails
• Resolve queries and complaints with patience and accuracy
• Identify upsell opportunities where relevant.

What you get

The salary for this role is ₹15,000 – ₹32,000 per month.

Who can apply

• Freshers are welcome to apply
• 12th Pass or equivalent
• Skills: Inbound
• Good English
• Freshers can apply
• Type: Inbound

Position details

• Job location: Bhayander, Mumbai, Maharashtra
• Openings: 20
• Job type: Full time
• Interview: -
• Work type: Work from office
• Timings: 24/7 rotational shifts

If this job suits you, apply now — shortlisted candidates will be contacted by Career Guideline Services India Private Limited.