Customer Care Associate

Career Guideline Services India Private Limited has an opening for a Customer Care Associate based in Ghansoli, Mumbai. The team is filling 30 vacancies. The pay goes up to ₹22,000/month.

Employer’s description

Handle Customer Queries, Resolve Issues, And Provide Support Over Calls. Hsc/Graduate With 6 Months' Experience. 1 - 2 Years Experience Compulsory. | Type : Inbound, Sales, International, Domestic | Languages : Kannada, Tamil, Telugu, Punjabi, English

Compensation

The salary for this role is ₹15,000 – ₹22,000 per month.

Key responsibilities

• Resolve queries and complaints with patience and accuracy
• Identify upsell opportunities where relevant
• Meet quality, call-handling and satisfaction targets
• Escalate complex cases to the right team within the SLA.
• Log every interaction and its outcome in the support system.
• Follow call scripts and update customers on ticket status

Requirements

• 1 to 2 years of experience in a similar role
• Minimum qualification: Graduate
• Comfortable with Domestic, English, Inbound, International, Kannada, Punjabi, Sales, Tamil
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Inbound, Sales, International, Domestic
• Languages: Kannada, Tamil, Telugu, Punjabi, English
• A calm under pressure, customer-first attitude

Job details

• Job location: Ghansoli, Mumbai, Maharashtra
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Job type: Full time
• Work type: Work from office
• Openings: 30

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