Customer Care Associate (Cca)

Start your next role as a Customer Care Associate (Cca) with Chetana Rajiv Asekar (Subhadra Jobs Consultancy) in Silk Board, Bengaluru. The team is filling 25 vacancies. The pay goes up to ₹36,000/month.

Note from the employer

Welcome Visitors, Answer Calls, And Manage Front Desk Activities Efficiently. Maintain Records Of Appointments, Messages, And Visitor Logs. Assist With Inquiries While Ensuring A Professional And Friendly Demeanor. 1 - 2 Years Experience Compulsory. | Type : Domestic, Inbound | Languages : English

Compensation

Compensation: ₹30,000 – ₹36,000 per month.

Your responsibilities

• Resolve queries and complaints with patience and accuracy
• Handle inbound and outbound customer calls, chats or emails
• Follow call scripts and update customers on ticket status
• Identify upsell opportunities where relevant
• Meet quality, call-handling and satisfaction targets
• Escalate complex cases to the right team within the SLA

What we are looking for

• 1–2 years of relevant experience
• Minimum qualification: Graduate
• Good knowledge of Domestic, English and Inbound
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Domestic, Inbound
• Languages: English
• Someone polite and patient

Quick facts

• Location: Silk Board, Bengaluru, Karnataka
• Work type: Work from office
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Job type: Full time
• Vacancies: 25

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