Customer Care Officer

Chetana Rajiv Asekar (Subhadra Jobs Consultancy) wants to bring on a Customer Care Officer for its Salt Lake, Kolkata team. The team is filling 20 vacancies. The pay goes up to ₹18,000/month.

Note from the employer

Have To Manage Sellers Accounts Through Calls, Chats, And Emails For The Process. Ensure Satisfaction By Resolving Issues Efficiently And Professionally. Manage Account-Related Concerns. Maintain Accurate Call Logs And Case Updates While Adhering To Quality And Productivity Standards. Collaborate With Internal Teams To Ensure. Type : Inbound, Outbound, Domestic | Languages : Hindi, English

Pay and perks

Compensation: ₹13,000 – ₹18,000 per month.

Day-to-day work

Your main tasks will be to:

• Resolve queries and complaints with patience and accuracy
• Follow call scripts and update customers on ticket status
• Log every interaction and its outcome in the support system
• Identify upsell opportunities where relevant

Candidate profile

• Open to freshers
• Minimum qualification: 12th Pass
• Good knowledge of Domestic, English, Hindi, Inbound and Outbound
• Good English
• Freshers can apply
• Type: Inbound, Outbound, Domestic
• Languages: Hindi, English
• A patient, customer-first attitude

Job at a glance

• Job location: Salt Lake, Kolkata, West Bengal
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: Office-based
• Employment type: Full time
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Vacancies: 20

Ready to start? Upload your resume and apply to Chetana Rajiv Asekar (Subhadra Jobs Consultancy) today.