Chat Process Executive

Connecting Dot Placements wants to bring on a Chat Process Executive for its Malad West, Mumbai team. The pay goes up to ₹28,000/month. The team is filling 30 vacancies. No experience? You can still apply.

Employer’s description

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. Cibil Score Sholud Be More Than 700.

Salary and benefits

The salary for this role is ₹18,000 – ₹28,000 per month.

Key responsibilities

As a Chat Process Executive, your work will include:

• Escalate complex cases to the right team within the SLA
• You'll resolve queries and complaints with patience and accuracy.
• Handle inbound and outbound customer calls, chats or emails
• Log every interaction and its outcome in the support system

What we are looking for

• No prior experience needed — freshers can apply
• Education: Graduate
• Good knowledge of Typing speed, CRM tools, Verbal communication and Complaint handling
• Good English
• Freshers can apply

Job details

• Work location: Malad West, Mumbai, Maharashtra
• Job type: Full time
• Interview timings: 11:00 AM - 8:00 PM | Monday to Saturday
• Vacancies: 30
• Working hours: 24/7 Shifts - 2 Rotational Weekly offs
• Work type: Work from office

Interested? Apply now on BetterJobs with your resume — Connecting Dot Placements reviews applications regularly.