Chat Process Executive

Looking for a Chat Process Executive role in Ghansoli, Mumbai? Purple Consultant is hiring now. The team is filling 20 vacancies. Salary is up to ₹20,000/month.

Employer’s description

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. 1 - 2 Years Experience Compulsory. | Type : Domestic, Inbound | Languages : English

What you get

Salary: ₹20,000 per month, based on skills and experience.

Key responsibilities

As a Chat Process Executive, your work will include:

• Resolve queries and complaints with patience and accuracy
• Handle inbound and outbound customer calls, chats or emails
• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA
• Follow call scripts and update customers on ticket status
• Meet quality, call-handling and satisfaction targets

Candidate profile

• 1–2 years of relevant experience
• Minimum qualification: 12th Pass
• Skills: Domestic, English, Inbound
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Domestic, Inbound
• Languages: English
• A customer-first, patient attitude

Job details

• Work location: Ghansoli, Mumbai, Maharashtra
• Work type: Work from office
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 20
• Job type: Full time

Apply today and take the next step in your career with Purple Consultant.