Chat Process Executive

A new Chat Process Executive role is open at Khushi Sunny khutia (CAREERVALUES), Thakurli West, Mumbai. There are 2 open positions. Salary is up to ₹45,000/month.

Note from the employer

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. More Than 2 Years Experience Compulsory. | Languages : English, Hindi

Day-to-day work

Your main tasks will be to:

• Identify upsell opportunities where relevant
• Resolve queries and complaints with patience and accuracy
• Meet quality, call-handling and satisfaction targets.
• Handle inbound and outbound customer calls, chats or emails.
• Escalate complex cases to the right team within the SLA.

Pay and perks

Salary: ₹25,000 – ₹45,000 per month, based on skills and experience.

Skills and qualifications

• At least 2 years of relevant experience
• Graduate or equivalent
• Comfortable with English, Hindi
• Good English
• More Than 2 Years Experience Compulsory.
• Languages: English, Hindi
• You are polite and patient

Position details

• Location: Thakurli West, Mumbai, Maharashtra
• Employment type: Full time
• Openings: 2
• Work type: Office-based
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday

If this job suits you, apply now — shortlisted candidates will be contacted by Khushi Sunny khutia (CAREERVALUES).