Customer Care Associate

Connecting Dot Placements wants to bring on a Customer Care Associate for its Malad, Mumbai team. Salary is up to ₹23,000/month. Freshers can apply. There are 30 open positions.

Employer’s description

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams.

Eligibility

• Ideal for freshers starting their career
• Education: Graduate
• Comfortable with Complaint handling, Hindi and English, Typing speed, Active listening
• Good English
• Freshers can apply

Salary and benefits

Compensation: ₹18,000 – ₹23,000 per month.

Day-to-day work

As a Customer Care Associate, your work will include:

• Handle inbound and outbound customer calls, chats or emails
• Meet quality, call-handling and satisfaction targets
• Identify upsell opportunities where relevant
• Resolve queries and complaints with patience and accuracy
• Log every interaction and its outcome in the support system
• Escalate complex cases to the right team within the SLA

Quick facts

• Location: Malad, Mumbai, Maharashtra
• Employment type: Full time
• Openings: 30
• Interview: 11:00 AM - 8:00 PM | Monday to Saturday
• Work type: Office-based
• Working hours: 24/7 Shift - 2 rotational weekly offs

Click Apply to send your profile to Connecting Dot Placements. It takes less than a minute.