Customer Service Advisor

A new Customer Service Advisor role is open at Coral Bling Services Private Limited, Thane West, Mumbai. The team is filling 30 vacancies. Salary is up to ₹25,000/month.

Note from the employer

Assist Customers With Product And Service-Related Queries. Manage Incoming Calls And Provide Effective Solutions. Handle Complaints Professionally And Patiently. Ensure Timely Follow-Up On Pending Customer Requests. Support Customers With Billing, Payments, Orders, And Account-Related Issues. Maintain Professional Communication And A Customer-Focus. Type : Outbound, Inbound, Domestic | Languages : Malayalam, Tamil, Marathi, Hindi, English

What the job involves

• Escalate complex cases to the right team within the SLA
• You will handle inbound and outbound customer calls, chats or emails.
• Identify upsell opportunities where relevant
• Follow call scripts and update customers on ticket status
• You'll meet quality, call-handling and satisfaction targets.

Skills and qualifications

• Freshers are welcome to apply
• Education: 12th Pass
• Good knowledge of Domestic, English, Hindi, Inbound, Malayalam, Marathi, Outbound and Tamil
• Good English
• Freshers can apply
• Type: Outbound, Inbound, Domestic
• Languages: Malayalam, Tamil, Marathi, Hindi, English
• A calm under pressure, polite attitude

What you get

The salary for this role is ₹20,000 – ₹25,000 per month.

Job at a glance

• Location: Thane West, Mumbai, Maharashtra
• Work type: Office-based
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 30
• Job type: Full time

Ready to start? Upload your resume and apply to Coral Bling Services Private Limited today.