Customer Care Associate

Looking for a Customer Care Associate role in Thane, Mumbai? Cotton Culture is hiring now. Salary is up to ₹18,000/month. Freshers can apply.

In the employer’s words

Handle Customer Queries, Calls, Whatsapp Queries.

Eligibility

• Ideal for freshers starting their career
• Education: 12th Pass
• Skills: Hindi and English, CRM tools, Typing speed, Complaint handling
• Female Only
• Basic English
• Freshers can apply
• A polite, calm under pressure attitude

Pay and perks

Salary: ₹15,000 – ₹18,000 per month, based on skills and experience.

What you will do

• Log every interaction and its outcome in the support system
• Meet quality, call-handling and satisfaction targets
• Follow call scripts and update customers on ticket status
• Handle inbound and outbound customer calls, chats or emails
• Escalate complex cases to the right team within the SLA
• Resolve queries and complaints with patience and accuracy

Job at a glance

• Work location: Thane, Mumbai, Maharashtra
• Interview timings: 11:00 am - 4:00pm | Monday to Saturday
• Vacancies: 1
• Employment type: Full time
• Timings: 09:30 am - 6:30pm | Monday to Saturday
• Work type: On-site

Interested? Apply now on BetterJobs with your resume — Cotton Culture reviews applications regularly.