Customer Care Associate

Join Crossword Bookstores Private Limited as a Customer Care Associate in Borivali, Mumbai. 5 candidates will be hired for this role. The pay goes up to ₹15,000/month. Great for first-time job seekers.

Note from the employer

On-Roll Full-Time Opportunity In Sky City Borivali Store With On-Time Salary Plus Benefits Including Pf, Insurance, Gratuity, Etc. Role: The Customer Care Associate (Cca) Supports Daily Retail Sales At The Crossword Store By Assisting Customers, Handling Billing, Maintaining Displays, And Ensuring Smooth Store Operations, Etc. Jewellery | Preferred Experience In : Electronics

Day-to-day work

As a Customer Care Associate, your work will include:

• Follow call scripts and update customers on ticket status
• Log every interaction and its outcome in the support system
• Escalate complex cases to the right team within the SLA
• Identify upsell opportunities where relevant

What we are looking for

• Open to freshers
• Minimum qualification: 12th Pass
• Skills: Electronics, Jewellery
• Basic English
• Freshers can apply
• Jewellery
• Preferred Experience In: Electronics

Pay and perks

Compensation: ₹13,500 – ₹15,000 per month.

Quick facts

• Job location: Borivali, Mumbai, Maharashtra
• Shift: Rotational Shift - Monday to Sunday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday at Crossword Oberoi Mall, Goregaon and Crossword Inorbit Mall, Malad
• Employment type: Full time
• Vacancies: 5
• Work type: Work from office

Apply today and take the next step in your career with Crossword Bookstores Private Limited.