Customer Care Associate

Looking for a Customer Care Associate role in Ghansoli, Mumbai? Cyfuture India Private Limited is hiring now. The pay goes up to ₹15,000/month. Great for first-time job seekers. There are 30 open positions.

In the employer’s words

Build And Maintain Strong Relationships With Clients To Ensure Satisfaction And Retention. Provide Solutions To Client Challenges And Maximize Account Value. Monitor Account Performance And Prepare Regular Progress Reports For Stakeholders. Type : Inbound | Languages : Malayalam, Tamil, Telugu, Bengali, Kannada, Marathi, Hindi

Roles and responsibilities

Your main tasks will be to:

• Escalate complex cases to the right team within the SLA
• Resolve queries and complaints with patience and accuracy
• Identify upsell opportunities where relevant
• Meet quality, call-handling and satisfaction targets

Compensation

You will be paid ₹12,000 – ₹15,000 per month.

Skills and qualifications

• Freshers are welcome to apply
• Education: Tenth Pass
• Comfortable with Bengali, Hindi, Inbound, Kannada, Malayalam, Marathi, Tamil, Telugu
• No English required
• Freshers can apply
• Type: Inbound
• Languages: Malayalam, Tamil, Telugu, Bengali, Kannada, Marathi, Hindi
• A customer-first, polite attitude

Job details

• Job location: Ghansoli, Mumbai, Maharashtra
• Work type: Work from office
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Job type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 30

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