Team Leader

Datamall Technologies Services India Pvt Ltd wants to bring on a Team Leader for its Kamaksipalya, Bengaluru team. You can earn up to ₹25,000/month. There are 5 open positions.

Note from the employer

Lead And Manage A Team Of Telecallers.Monitor Daily Calls, Follow-Ups, And Team Performance.Assign Daily Targets And Ensure The Team Achieves Them.Train And Motivate Team Members To Improve Communication And Sales Skills.Handle Customer Complaints And Escalations.Prepare Daily, Weekly, And Monthly Performance Reports.Ensure Proper Follow-Ups With Customers And Maintain Call Records.Support Team Members In Achieving Business Goals.Maintain Discipline And Ensure Company Policies Are Followed. 1 - 2 Years Experience Compulsory. | Type : Sales, Inbound | Languages : English, Kannada, Telugu, Tamil

Salary and benefits

Salary: ₹20,000 – ₹25,000 per month, based on skills and experience.

Who can apply

• 1 to 2 years of experience in a similar role
• Education: Tenth Pass
• Good knowledge of English, Inbound, Kannada, Sales, Tamil and Telugu
• Basic English
• 1 - 2 Years Experience Compulsory.
• Type: Sales, Inbound
• Languages: English, Kannada, Telugu, Tamil
• You are patient and customer-first

Key responsibilities

As a Team Leader, your work will include:

• You will follow call scripts and update customers on ticket status.
• Identify upsell opportunities where relevant
• You'll meet quality, call-handling and satisfaction targets.
• You will handle inbound and outbound customer calls, chats or emails.
• Log every interaction and its outcome in the support system
• Resolve queries and complaints with patience and accuracy

Quick facts

• Work location: Kamaksipalya, Bengaluru, Karnataka
• Job type: Full time
• Interview: 11:00 am - 4:00pm | Monday to Saturday
• Vacancies: 5
• Work type: Office-based
• Timings: 10:00 am - 6:00pm | Monday to Saturday

If this job suits you, apply now — shortlisted candidates will be contacted by Datamall Technologies Services India Pvt Ltd.