Customer Care Associate

DBS Mintek Pvt Ltd. wants to bring on a Customer Care Associate for its Turbhe, Mumbai team. There are 30 open positions. You can earn up to ₹12,000/month.

Employer’s description

1. Contact Customers Via Phone/Email To Collect Outstanding Payments.2. Investigate And Resolve Customer Disputes And Queries.3. Negotiate Payment Plans And Settlements.4. Update Customer Records And Accounts.5. Meet/Exceed Collection Targets And Quality Metrics.6. Collaborate With Internal Teams (E.G., Sales, Customer Service). Type : Inbound, Domestic, Outbound, Sales

Compensation

Compensation: ₹10,000 – ₹12,000 per month.

Eligibility

• Freshers are welcome to apply
• Education: Tenth Pass
• Comfortable with Domestic, Inbound, Outbound, Sales
• Basic English
• Freshers can apply
• Type: Inbound, Domestic, Outbound, Sales
• Someone polite and calm under pressure

Roles and responsibilities

In this role, you will:

• Meet quality, call-handling and satisfaction targets
• Handle inbound and outbound customer calls, chats or emails
• Resolve queries and complaints with patience and accuracy.
• Escalate complex cases to the right team within the SLA
• Follow call scripts and update customers on ticket status
• You will log every interaction and its outcome in the support system.

Job details

• Location: Turbhe, Mumbai, Maharashtra
• Job type: Full time
• Openings: 30
• Work mode: On-site
• Interview: 10:00 AM - 4:00 PM | Monday to Saturday
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday

If this job suits you, apply now — shortlisted candidates will be contacted by DBS Mintek Pvt Ltd..