Customer Care Associate

DBS mintek Pvt Ltd wants to bring on a Customer Care Associate for its Turbhe, Mumbai team. The pay goes up to ₹13,000/month. There are 20 open positions.

Note from the employer

Responsibilities Include Addressing Customer Issues And Providing Customer Issues. Languages : Marathi, Hindi, English

Salary

Salary: ₹12,000 – ₹13,000 per month, based on skills and experience.

Key responsibilities

• Follow call scripts and update customers on ticket status
• You'll handle inbound and outbound customer calls, chats or emails.
• Identify upsell opportunities where relevant
• Resolve queries and complaints with patience and accuracy
• Meet quality, call-handling and satisfaction targets
• Log every interaction and its outcome in the support system

What we are looking for

• Ideal for freshers starting their career
• 12th Pass or equivalent
• Comfortable with English, Hindi, Marathi
• Basic English
• Freshers can apply
• Languages: Marathi, Hindi, English

Job details

• Work location: Turbhe, Mumbai, Maharashtra
• Work mode: Office-based
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Vacancies: 20
• Job type: Full time
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday

Apply today and take the next step in your career with DBS mintek Pvt Ltd.