Customer Care Associate

DBS Mintek Pvt Ltd. has an opening for a Customer Care Associate based in Turbhe, Mumbai. Great for first-time job seekers. The pay goes up to ₹12,000/month. 30 candidates will be hired for this role.

In the employer’s words

1. Contact Customers Via Phone/Email To Collect Outstanding Payments.2. Investigate And Resolve Customer Disputes And Queries.3. Negotiate Payment Plans And Settlements.4. Update Customer Records And Accounts.5. Meet/Exceed Collection Targets And Quality Metrics.6. Collaborate With Internal Teams (E.G., Sales, Customer Service).7. Maintain Co. Type : Outbound, International, Inbound, Sales, Domestic

Requirements

• Ideal for freshers starting their career
• Education: Tenth Pass
• Good knowledge of Domestic, Inbound, International, Outbound and Sales
• Basic English
• Freshers can apply
• Type: Outbound, International, Inbound, Sales, Domestic
• Someone polite and customer-first

Compensation

Compensation: ₹10,000 – ₹12,000 per month.

Key responsibilities

• Meet quality, call-handling and satisfaction targets.
• You'll resolve queries and complaints with patience and accuracy.
• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA
• You will handle inbound and outbound customer calls, chats or emails.

Job at a glance

• Job location: Turbhe, Mumbai, Maharashtra
• Job type: Full time
• Work mode: Work from office
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Vacancies: 30

Ready to start? Upload your resume and apply to DBS Mintek Pvt Ltd. today.