Customer Service Team Lead

Dbs Mintek Pvt Ltd. is hiring a Customer Service Team Lead in Baner, Pune. You can earn up to ₹28,000/month. There are 4 open positions.

In the employer’s words

Minimum 6 Months Of Team Leader Experience Is Mandatory.Bpo Voice Process Experience Is Mandatory. Candidates Must Have Good Knowledge Of Voice Process Operations And Bpo Kpis.Senior Associate Candidates Without Team Leader Experience Will Not Be Considered. 1 - 2 Years Experience Compulsory. | Type : Domestic, Inbound, Outbound

Candidate profile

• 1 to 2 years of experience in a similar role
• Tenth Pass or equivalent
• Skills: Domestic, Inbound, Outbound
• Basic English
• 1 - 2 Years Experience Compulsory.
• Type: Domestic, Inbound, Outbound
• A customer-first, polite attitude

What you get

Compensation: ₹18,000 – ₹28,000 per month.

Day-to-day work

Your main tasks will be to:

• Log every interaction and its outcome in the support system
• Identify upsell opportunities where relevant
• Meet quality, call-handling and satisfaction targets
• Follow call scripts and update customers on ticket status
• Resolve queries and complaints with patience and accuracy

Position details

• Job location: Baner, Pune, Maharashtra
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Openings: 4
• Work type: Office-based
• Employment type: Full time
• Interview timings: 10:00 AM - 4:00 PM | Monday to Saturday

Ready to start? Upload your resume and apply to Dbs Mintek Pvt Ltd. today.