Senior Executive

Delphic Jobs is looking for a Senior Executive to join its team in Koramangala, Bengaluru. 30 candidates will be hired for this role. Salary is up to ₹50,000/month.

In the employer’s words

Handle Outbound Or Inbound Calls To Interact With International Customers. Address Queries, Provide Product Or Service Information, And Resolve Issues Promptly. Adapt To Different Cultural Nuances And Maintain Professionalism In Communication. 1 - 2 Years Experience Compulsory. | Languages : Hindi, English

Salary

The salary for this role is ₹20,000 – ₹50,000 per month.

What we are looking for

• 1 to 2 years of experience in a similar role
• Minimum qualification: 12th Pass
• Comfortable with English, Hindi
• Good English
• 1 - 2 Years Experience Compulsory.
• Languages: Hindi, English

Your responsibilities

Here is what a typical day looks like:

• Identify upsell opportunities where relevant
• Handle inbound and outbound customer calls, chats or emails
• Resolve queries and complaints with patience and accuracy
• Log every interaction and its outcome in the support system
• Escalate complex cases to the right team within the SLA
• Follow call scripts and update customers on ticket status

Job at a glance

• Job location: Koramangala, Bengaluru, Karnataka
• Interview: 1:00 PM - 4:00 PM | Monday to Friday
• Working hours: 1:00 PM - 8:30 PM | Monday to Friday
• Employment type: Full time
• Work mode: On-site
• Vacancies: 30

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