Customer Care Executive

Digitide Solutions Limited wants to bring on a Customer Care Executive for its Ranigunj, Hyderabad team. 30 candidates will be hired for this role. You can earn up to ₹18,000/month.

Employer’s description

Broad Responsibilities/ Major Deliverables: Handling Inbound Voice Process For Resolving Customer Problemslistening To And Understanding The Customers Requirementsprovide Product / Service Details & Benefits To Customersproviding End To End Solutions To The Customer Asking The Correct Questions Probing And Prompting The Customer. Type : Inbound, Domestic | Languages : Hindi, English

Eligibility

• No prior experience needed — freshers can apply
• Education: 12th Pass
• Comfortable with Domestic, English, Hindi, Inbound
• Basic English
• Freshers can apply
• Type: Inbound, Domestic
• Languages: Hindi, English
• A patient, calm under pressure attitude

What the job involves

• Follow call scripts and update customers on ticket status
• Escalate complex cases to the right team within the SLA
• Resolve queries and complaints with patience and accuracy
• You'll identify upsell opportunities where relevant.
• Log every interaction and its outcome in the support system
• Meet quality, call-handling and satisfaction targets

Salary and benefits

Salary: ₹14,000 – ₹18,000 per month, based on skills and experience.

Job at a glance

• Job location: Ranigunj, Hyderabad, Telangana
• Employment type: Full time
• Openings: 30
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Work type: Office-based
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday

Ready to start? Upload your resume and apply to Digitide Solutions Limited today.