Customer Care Associate

A new Customer Care Associate role is open at Dipika (Yaspire Talent), Airoli, Mumbai. The pay goes up to ₹50,000/month. There are 30 open positions.

Employer’s description

Customer Support Voice/Chat Query Resolution Upselling/Cross-Selling. 1 - 2 Years Experience Compulsory. | Type : Outbound, International, Inbound

Compensation

You will be paid ₹25,000 – ₹50,000 per month.

Key responsibilities

In this role, you will:

• Meet quality, call-handling and satisfaction targets
• Resolve queries and complaints with patience and accuracy
• Handle inbound and outbound customer calls, chats or emails
• Follow call scripts and update customers on ticket status.
• Identify upsell opportunities where relevant
• You will log every interaction and its outcome in the support system.

Who can apply

• 1–2 years of relevant experience
• 12th Pass or equivalent
• Skills: Inbound, International, Outbound
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Outbound, International, Inbound
• A customer-first, calm under pressure attitude

Job details

• Work location: Airoli, Mumbai, Maharashtra
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Work mode: Work from office
• Openings: 30
• Job type: Full time

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