Customer Care Associate

A new Customer Care Associate role is open at Direct source, Airoli, Mumbai. You can earn up to ₹25,000/month. There are 20 open positions.

Employer’s description

*Opening For Tata Renewal Sales Calling Process (Airol Location)* *Hsc Fresher & Experience. With Day Rotational Shift 1 Rotational Off.* *Candidate Can Speak In English. Average English Required V3. Languages : Gujarati, Tamil, Malayalam, Kannada, Bengali, Telugu, Punjabi, Marathi, Hindi, English

Who can apply

• Open to freshers
• Education: 12th Pass
• Skills: Bengali, English, Gujarati, Hindi, Kannada, Malayalam, Marathi, Punjabi
• Good English
• Freshers can apply
• Languages: Gujarati, Tamil, Malayalam, Kannada, Bengali, Telugu, Punjabi, Marathi, Hindi, English

What the job involves

• Escalate complex cases to the right team within the SLA.
• You will follow call scripts and update customers on ticket status.
• You'll identify upsell opportunities where relevant.
• Meet quality, call-handling and satisfaction targets
• Handle inbound and outbound customer calls, chats or emails.
• Resolve queries and complaints with patience and accuracy

Pay and perks

Compensation: ₹15,000 – ₹25,000 per month.

Job details

• Location: Airoli, Mumbai, Maharashtra
• Vacancies: 20
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Employment type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Work type: On-site

If this job suits you, apply now — shortlisted candidates will be contacted by Direct source.