Customer Care Associate

Start your next role as a Customer Care Associate with Direct Source in Thane West, Mumbai. The pay goes up to ₹20,000/month. 15 candidates will be hired for this role.

Employer’s description

Customer Service. Languages : Kannada, Marathi, Punjabi, Gujarati, Malayalam, Telugu, Bengali, English, Hindi, Tamil

Compensation

The salary for this role is ₹18,000 – ₹20,000 per month.

What the job involves

• Log every interaction and its outcome in the support system
• Identify upsell opportunities where relevant
• Follow call scripts and update customers on ticket status
• Handle inbound and outbound customer calls, chats or emails
• Meet quality, call-handling and satisfaction targets
• You will resolve queries and complaints with patience and accuracy.

Candidate profile

• No prior experience needed — freshers can apply
• Education: 12th Pass
• Comfortable with Bengali, English, Gujarati, Hindi, Kannada, Malayalam, Marathi, Punjabi
• Good English
• Freshers can apply
• Languages: Kannada, Marathi, Punjabi, Gujarati, Malayalam, Telugu, Bengali, English, Hindi, Tamil
• A patient, calm under pressure attitude

Quick facts

• Work location: Thane West, Mumbai, Maharashtra
• Work type: Work from office
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 15
• Employment type: Full time

Click Apply to send your profile to Direct Source. It takes less than a minute.