Customer Service Advisor

Directsource is looking for a Customer Service Advisor to join its team in Airoli, Mumbai. Great for first-time job seekers. Salary is up to ₹21,000/month. The team is filling 20 vacancies.

Employer’s description

Hiring For Inbound Process, No Sales No Target, Day Shift, Looking Immediate Joiner. Type : Inbound, Domestic, Outbound | Languages : Marathi, Hindi, English

Your responsibilities

In this role, you will:

• You'll follow call scripts and update customers on ticket status.
• You'll log every interaction and its outcome in the support system.
• Escalate complex cases to the right team within the SLA
• Identify upsell opportunities where relevant
• Meet quality, call-handling and satisfaction targets
• Handle inbound and outbound customer calls, chats or emails

What you get

You will be paid ₹14,000 – ₹21,000 per month.

Requirements

• Ideal for freshers starting their career
• Minimum qualification: Tenth Pass
• Good knowledge of Domestic, English, Hindi, Inbound, Marathi and Outbound
• Basic English
• Freshers can apply
• Type: Inbound, Domestic, Outbound
• Languages: Marathi, Hindi, English

Position details

• Work location: Airoli, Mumbai, Maharashtra
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work type: Work from office
• Job type: Full time
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Openings: 20

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