Customer Care Associate

Start your next role as a Customer Care Associate with Dr Jankharia'S Imaging Center in Lower Parel West, Mumbai. 4 candidates will be hired for this role. You can earn up to ₹20,000/month. No experience? You can still apply.

In the employer’s words

Build And Maintain Strong Relationships With Clients To Ensure Satisfaction And Retention. Provide Solutions To Client Challenges And Maximize Account Value. Monitor Account Performance And Prepare Regular Progress Reports For Stakeholders.

What you will do

As a Customer Care Associate, your work will include:

• Identify upsell opportunities where relevant
• Resolve queries and complaints with patience and accuracy
• Escalate complex cases to the right team within the SLA
• Meet quality, call-handling and satisfaction targets.
• Log every interaction and its outcome in the support system

Pay and perks

You will be paid ₹15,000 – ₹20,000 per month.

Eligibility

• Open to freshers
• Minimum qualification: Graduate
• Comfortable with CRM tools, Complaint handling, Hindi and English, Verbal communication
• Male Only
• Basic English
• Freshers can apply
• Someone polite and patient

Job details

• Work location: Lower Parel West, Mumbai, Maharashtra
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Work mode: Office-based
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Job type: Full time
• Vacancies: 4

Apply today and take the next step in your career with Dr Jankharia'S Imaging Center.